Refund policy

Dưới đây là bản chính sách đổi trả tiếng Anh đã được viết lại phù hợp với luật thương mại thông thường ở Philippines, đúng theo yêu cầu của mày:

  • Không cho đổi trả nếu không có lý do chính đáng.

  • Chỉ chấp nhận khi hàng bị lỗi, hỏng, hoặc giao nhầm.

  • Đã thay địa chỉ email hỗ trợ là karla.pickleballph@gmail.com

  • Địa chỉ trả hàng sẽ được cung cấp qua email.

🛍️ Return & Exchange Policy

Luzz Pickleball Philippines

We are committed to delivering quality products to our customers. However, in the event of defects or order issues, you may request a return or exchange under the following terms:

1. 

Return/Exchange Request Period

You may request a return or exchange within 7 days from the date you receive your item.

2. 

Eligible Cases for Return/Exchange

We only accept returns or exchanges for the following reasons:

  • The item is defective or damaged during shipping.

  • The item received is incorrect in model, size, or variant.

Note:

  • The item must be unused, with all original tags and packaging intact.

  • You must provide clear photo/video evidence upon unboxing to support your claim.

3. 

Return/Exchange Process

To initiate a return or exchange, please contact us via email at:

📩 karla.pickleballph@gmail.com

If your request is approved, we will send you detailed return instructions.

Return shipping costs are the responsibility of the customer, unless the issue is due to a manufacturer defect or shipping damage.

Items returned without prior approval via email will not be accepted.

4. 

Non-returnable Items

  • Used or damaged items caused by customer mishandling.

  • Sale or promotional items.

  • Orders with incorrect choices (color, size, model) made by the customer.

5. 

Refunds

If your item is approved for a return but cannot be replaced due to stock unavailability, we will issue a full refund to your original payment method within 10 business days of receiving the returned item.

If more than 15 business days have passed and you have not received your refund, please contact us again via email.

6. 

Return Address

Return shipping address will be provided via email after approval of the request.

For assistance, contact: karla.pickleballph@gmail.com